Welcome to Reconnect Breath. We are dedicated to providing exceptional experiences while ensuring transparency and clarity in all our transactions. This policy outlines our approach to refunds and cancellations, reflecting our commitment to fairness and customer satisfaction.
By engaging with our services and making a purchase, you acknowledge and agree to the terms laid out in this policy. We strive to balance the interest of both reconnect Breath and our valued clients, ensuring that the terms are reasonable, fair, and clearly communicated.
Timing of payments
Please be advised that all payments for any of our services is required six weeks prior to the commencement of the program, except for those who have opted for a payment program plan.
This policy ensures that we can manage our bookings and associated cost effectively, especially for arrangements that require advance commitment such as accommodation, food and appropriate staff for events and expeditions.
- Deposits are refundable until the expiry of a cooling off period of 14 days.
- If you have made the full payment and wish to cancel with at least 60 days notice prior to the course expedition or a start date, you will receive a full refund less your deposit as stated above.
- If you have made the full payment and wish to cancel at least 30 to 59 days prior to the start date, you will receive a 50% refund less your deposit.
- Cancellations within 29 days of the start date may receive a 15% refund, less the deposit, if the spot can be filled, otherwise the payment is nonrefundable.
- Deposits are defined as a $1,150 pre-payment. This deposit is nonrefundable after a 14-day cooling off period.
Payment plans
We believe our experiences should be accessible to everyone. Our payment plans are designed to provide financing options for those unable to pay upfront, though they incurred digital cost to the interest charge to offset our risk. The same cancellation fees as outlined above apply to clients on payment plans. This means:
- After the initial deposit, a 14 day cooling off period is included, during which a full refund can be claimed and all access removed.
- All subsequent payments are nonrefundable. Early termination of the agreement by a participant or client necessitates the payment of all remaining dues. Failure to complete the payment may result in the removal of course or trip access.
- Each monthly installment is due every 30 days from the initial deposit date. Clients are obligated to fulfill all payments, even if the agreement is terminated early by the client, subject to the terms herein, including potential late payment fees for delayed payments.